Blunt

I watched with much interest a TV program on surveillance in the workplace. Of particular interest was call centre monitoring now having worked in a call centre and used them I have a good perspective on their woes and there are many.
Have you ever wondered why they seem like machines and not people? That’s because with those monitoring systems in place they are not allowed to be anything else everything is checked CONSTANTLY and the people in charge do not use it to make things better but just to make your life worse why? Because they can. Ultimately what makes these places dehumanize people are not the machines who are neutral but the people operating them. I never saw a boss or team leader scrutinised so much.
And this disease is spreading why? Technology allows people to check everything.
Now it seems fair enough to check people's work but what happens is they crank it up beyond what people can deal with.
What happened if at the end of your day you got a report on everything that you did, how you drove washed cooked cleaned made love etc and then got a report on it? Now how many mistakes do you think you made? Allot I should imagine. And everyday you must do better. Now how long would you last under that kind of scrutiny?
The problem is people are not machines they cannot be perfect all of the time. Yet we demand these things more and more.
Of course the people at the top say we have to remain competitive.

But that’s a bit rich from people who even if they fail still get million dollar bonuses